FAQ

Straight answers to the questions we hear most.

About W3TURN

What does W3TURN do?

We're an AI-native company based in the UAE. Our AI Office lets a business hire a team of AI agents directly at app.w3turn.com, and for custom work we design brands, build AI agents, automate workflows, run AI-powered marketing and produce events, delivering globally. People lead the strategy and sign-off, and AI agents handle the research, content and day-to-day execution.

Who is W3TURN for?

Businesses that want an AI-powered team without growing headcount. We work across gaming and esports, e-commerce and retail, real estate, hospitality and events, startups and SaaS, fintech, sports, and media and entertainment.

Is your custom work all AI, or are people involved?

In the work our team delivers, people are involved at every step. Humans own the strategy, relationships, creative direction, operational control and final sign-off. AI handles research, content, optimisation, analytics and day-to-day execution, and every client output is reviewed by a person before it's delivered.

Where are you based?

We're based in the UAE and we deliver globally.

Is there a demo?

Yes. Open "Your AI Office" in the site menu to see an AI team at work.

Getting started

How does working with you actually work?

It runs in five steps: Diagnose, Blueprint, Build, Launch and Optimize. We start by auditing your workflows, brand and goals, then write a plan you approve before anything gets built. After that we build and train the agents on your data with a person in the loop, launch with oversight checkpoints and a handover, and keep improving things with monthly retraining and plain-language reports.

How do we get started?

There are two ways in. To hire agents yourself, request access to the AI Office at app.w3turn.com/request-access, and every new office starts with a 14-day trial that includes 25 credits. For custom work, start with a free AI audit using the "Book a Free AI Audit" button, or email hello@w3turn.com.

How long does it take?

On an AI Office plan you get the apps straight away and can start automating from day one. For Enterprise and custom B2B work, most automations go live in 2 to 4 weeks, and a full deployment usually takes 2 to 3 months.

The AI Office

What is the W3TURN AI Office?

It's a team of AI agents your business can hire, coordinated by one assistant called Linda. It runs at app.w3turn.com and pairs with W3LINK, our team messenger: one invite covers both, and the AI Office handles billing.

Which agents come with the AI Office?

There are about 40 specialist agents, grouped into operations, analytics and back office, sales and lead generation, customer support, growth and strategy, content and creative, and advertising. Linda, the Orchestrator, the Pipeline Tracker and the Client Onboarder are free on every plan.

How much is the AI Office?

There are five plans: Free, Core at $149 a month, Growth at $399, Scale at $999, and Enterprise by quote. Paying annually takes 15% off, and there are no setup fees. Every new office starts with a 14-day trial that includes 25 credits.

What's included in each AI Office plan?

Free: up to 10 people and 25 Work Credits a month, with no hireable agents.
Core: up to 10 people, 5 agents and 500 credits a month.
Growth: up to 25 people, 15 agents and 2,000 credits a month.
Scale: up to 50 people, the whole catalogue, 6,000 credits a month, and the top model for final executive outputs.
Enterprise: unlimited people, the whole catalogue, credits by contract, and the top model.
Separately, every new office starts with a 14-day trial that includes 25 credits.

How do Work Credits work?

Credits are one monthly pool shared by your whole organisation. On paid plans, unused credits roll over up to one month's allowance, and if you run out, work carries on and the extra is billed as overage. On Free there's no rollover, and work pauses when the credits run out.

Can my whole team use the AI Office?

Yes. Each plan includes a set number of people: up to 10 on Free and Core, 25 on Growth, 50 on Scale and unlimited on Enterprise. One seat covers a person across both W3LINK and the AI Office. Roles are owner, admin, manager and member, and a billing admin can manage payment.

How do I sign up for the AI Office?

Access is by request at the moment: you can ask for access at app.w3turn.com/request-access, and every new office starts with a 14-day trial that includes 25 credits.

Does the AI Office connect to our CRM and calendar?

It connects to your own accounts. CRM, calendar, ads, social and analytics tools are linked from your side, and some agents only do their full work once the relevant tool is connected. Web search and email sending are built in.

How is our data kept separate in the AI Office?

Each business's data is kept separate, and that's enforced at the database level. Connector credentials are stored encrypted. Agent knowledge is stored as text, and we don't currently create vector embeddings of your content. The legal pages have the full terms.

Custom work

Can you build custom AI agents for my business?

Yes. We design the agent, build it, integrate it into your systems and manage it, so you get the output without the complexity. That covers training it on your business context, connecting it to tools like your CRM, email, Slack and analytics, and monthly KPI reports. A person reviews every output before it reaches your customers.

Can it work with the tools we already use?

We connect to the tools you already run, for example HubSpot, Salesforce, Asana, Monday, Slack, WhatsApp, email, analytics and payment systems, or to your own systems through their APIs. If you have a specific tool in mind, the free audit is where we'd confirm it fits.

How much does custom work cost?

Custom and Enterprise work is scoped individually, so there isn't a fixed price list. It starts with a free AI audit and a clear proposal, and the pricing comes out of that. If you just want to hire agents, the AI Office has published plans.

What kinds of custom AI agents do you build?

For custom work, our team builds agent teams for growth and strategy, sales and lead generation, customer support, content and creative, advertising and performance, operations, analytics and back office, and trading and financial work. Each team has its own page under AI Hub. That's separate from the AI Office, where you hire ready-made agents from our catalogue on a plan.

Can you automate our workflows?

Yes. We connect the tools you already use and take the manual steps out of things like lead capture into your CRM and follow-ups, content approval and publishing, support tickets, invoicing and reporting, and turning data into dashboards and alerts.

Do you do branding and websites?

Yes. Brand Transformation covers brand strategy and positioning, visual identity, website design and development, rebranding, and full end-to-end transformation where your agents are running from the first week.

Can you run our marketing?

Yes. AI-powered marketing covers content and social, paid media, analytics, brand and go-to-market strategy, influencer strategy and community management. Senior strategists lead it, and AI agents take on the production and optimisation work.

Do you produce events?

Yes, that's where W3TURN started. We produce esports tournaments, live broadcasts, brand activations and corporate events, with operations across the UAE, KSA and the wider MENA region. So far that's 250+ events and 80M+ viewers reached.

W3LINK and W3PULSE

What is W3PULSE?

W3PULSE is a separate product with its own site and its own access, so w3pulse.ai is the place to go for anything about it.

Privacy and data

Is our data kept private?

Yes. We don't sell personal information, and we don't use your business content to train public AI models; our AI providers process it under terms that exclude that too. The full details are in our Privacy Policy and AI Usage Note.

Which AI model do you use?

The conversational agents on this site run on Anthropic's Claude. The AI Usage Note on the site has more on how we use AI.

Contact and careers

How can I contact the team?

Email hello@w3turn.com, or use the Contact page. If you'd rather talk it through, the "Book a Free AI Audit" button starts that conversation with the team.

Are you hiring?

We hire people who want to work alongside AI. Have a look at the Work With Us page. You don't need a resume to start the conversation.

Still wondering?

Ask the assistant in your own words, or email hello@w3turn.com and the team will get back to you.

Tell us what you need. We will build the agent