W3TURN is a UAE-based AI automation agency. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at w3turn.com, interact with our AI agents, use our Virtual Office, or engage with our services.

Information you provide directly

When you interact with our website, AI agents, or services, you may provide us with:

• Name, email address, and company name (when booking a call or requesting an audit)
• Industry, team size, and business challenges (during conversations with our sales agent)
• Messages and responses you share during AI agent interactions
• Job application information including skills, experience, and portfolio links (when using our Work With Us recruiter agent)
• Any files you upload through our contact or application features

Information collected automatically

When you visit our website, we automatically collect:

• Device information: browser type, operating system, screen resolution
• Usage data: pages visited, time spent on pages, click patterns
• IP address and approximate geographic location
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 7)

Information from AI agent interactions

When you interact with our AI-powered sales agent, recruiter agent, or Virtual Office agents, we collect:

• The full conversation transcript
• Any personal or business information you share during the conversation
• Task submissions and agent responses in the Virtual Office
• Session data including number of interactions and agents used

We use the information we collect for the following purposes:

• To respond to your inquiries and provide our services
• To qualify leads and connect you with our team for relevant solutions
• To process job applications and evaluate candidates
• To improve our website, AI agents, and user experience
• To send you follow-up communications after a conversation with our sales agent (you can opt out at any time)
• To analyze website traffic and usage patterns for business improvement
• To comply with legal obligations under UAE law

Under UAE Federal Decree-Law No. 45 of 2021, we process your personal data based on:

• Your consent: when you voluntarily provide information during AI agent interactions or form submissions
• Legitimate interest: when we analyze website usage to improve our services
• Contractual necessity: when we process data to deliver services you have requested
• Legal obligation: when we are required to retain or disclose data under applicable law

We do not sell your personal information. We may share your data with:

• Service providers: cloud hosting, email delivery, analytics, and CRM platforms that help us operate our business. These providers process data on our behalf and are bound by data processing agreements.
• AI service providers: we use third-party AI models (including Anthropic Claude) to power our conversational agents. Conversation data is sent to these providers for processing. We select providers with strong data protection commitments.
• Legal authorities: if required by law, regulation, or legal process under UAE jurisdiction

We do not share your data with advertisers or third-party marketing platforms.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Lead data (name, email, company, conversation): retained for 24 months after last interaction, then deleted
• Job application data: retained for 12 months after the application, then deleted
• Website analytics data: retained in anonymized form indefinitely
• AI conversation transcripts: retained for 12 months for service improvement, then deleted

You may request earlier deletion at any time by contacting us at hello@w3turn.com.

Our website uses cookies and similar technologies to:

• Essential cookies: enable core website functionality (session management, security)
• Analytics cookies: help us understand how visitors use our website (Google Analytics)
• Preference cookies: remember your settings and choices

We do not use advertising or retargeting cookies. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

Under UAE data protection law, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate personal data
• Deletion: request deletion of your personal data
• Restriction: request that we limit how we use your data
• Portability: request your data in a structured, machine-readable format
• Objection: object to our processing of your data based on legitimate interest
• Withdraw consent: withdraw your consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@w3turn.com. We will respond within 30 days.

Your data may be transferred to and processed in countries outside the UAE, including countries where our service providers and AI processing partners operate. We ensure appropriate safeguards are in place for any international data transfers in accordance with UAE data protection requirements.

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments of our systems and service providers
• Secure processing agreements with all third-party data processors

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

We may update this privacy policy from time to time. We will post the updated policy on this page with a revised 'Last updated' date. We encourage you to review this policy periodically.